Terms and conditions

1. Company Information

TheOutlet is operated by:

UNIHORSE d.o.o.
Smartinska cesta 106
1000 Ljubljana
Slovenia
Email: info@theoutlet.space
Country of registration: Slovenia
EU VAT Registered SI11707437

2. Products and Availability

We sell physical goods including clothing, accessories and footwear. All product descriptions, images, and prices are provided to the best of our ability. Availability is subject to change without notice.

We reserve the right to refuse or cancel orders at any time for reasons including but not limited to: product availability, errors in pricing or product information, or suspicion of fraudulent activity.

3. Pricing and Payments

All prices are listed in EUR (€) and include VAT (where applicable).
We accept the following payment methods:

Credit and debit cards
PayPal
Apple Pay
Google Pay

Your payment will be processed securely through our payment partners.

4. Shipping Policy

We currently ship to all countries within the European Union (EU). Shipping costs and delivery times will be displayed during checkout.

Once your order is shipped, you will receive a confirmation email with tracking details where applicable.

5. Return and Refund Policy

You have the right to return products within 30 days of receiving your order, in accordance with EU consumer protection laws. To be eligible for a return:

Items must be unused, unwashed, and in original packaging.
You must provide proof of purchase.

To initiate a return, please contact us at info@theoutlet.space. Return shipping costs may apply unless the product is defective or incorrect.

Refunds will be processed via the original payment method within 14 days after we receive and inspect the returned item.

6. Age Restrictions

There are no age restrictions on the products we sell. However, purchases must be made by individuals who are legally allowed to enter into binding contracts under applicable law.

7. Intellectual Property

All content on this website, including images, logos, and text, is the property of UNIHORSE d.o.o. or its content suppliers and is protected under copyright and trademark laws. Unauthorized use is prohibited.

8. Limitation of Liability

To the extent permitted by law, UNIHORSE d.o.o. shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use this website or the products sold on it.

9. Personal Data and Privacy

Your personal data is handled in accordance with our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR).

10. Governing Law

These Terms and Conditions are governed by the laws of Slovenia. Any disputes shall be submitted to the exclusive jurisdiction of the courts in Ljubljana, Slovenia.